{"id":8968,"date":"2021-08-25T06:56:26","date_gmt":"2021-08-25T06:56:26","guid":{"rendered":"https:\/\/nextvision.rs\/?p=8968"},"modified":"2023-09-12T01:59:21","modified_gmt":"2023-09-12T01:59:21","slug":"viber-u-poslovanju-povezite-se-sa-svojim-klijentima","status":"publish","type":"post","link":"https:\/\/nextvision.rs\/?p=8968","title":{"rendered":"Viber u poslovanju – pove\u017eite se sa svojim klijentima"},"content":{"rendered":"

Viber u poslovanju mo\u017ee biti mo\u0107no re\u0161enje za kompanije, uglavnom zato \u0161to su njihove mogu\u0107nosti \u0107askanja odli\u010dni alati za brigu o korisnicima. Mo\u017eete ga koristiti za vi\u0161e stvari koje se odnose na va\u0161e poslovanje, poput promocije va\u0161e kompanije pomo\u0107u Viber javnog naloga. Olak\u0161ava deljenje sve\u017eih informacija i slika proizvoda sa postoje\u0107im klijentima.<\/p>\n

Shodno tome, mnoga preduze\u0107a su rano prepoznala potencijal Viber-a. S pravom, s obzirom da je razmena poruka deo svakodnevnog \u017eivota mnogih ljudi.<\/p>\n

4 razloga za\u0161to je Viber odli\u010dno re\u0161enje za kompanije<\/h1>\n

Impresivna statistika<\/h3>\n

Viber brojke konstantno rastu. Broj jedinstvenih korisni\u010dkih ID-eva od juna 2011. do marta 2020. godine porastao je sa 11 miliona na 1,17 milijardi – to je vi\u0161e od sto puta.<\/p>\n

Viber je bila jedina aplikacija za razmenu poruka koja je u vrlo kratkom vremenskom periodu pridobila 10 ili vi\u0161e zemalja. Sada se koristi u 193 zemlje i ima 260 miliona aktivnih korisnika mese\u010dno. U pore\u0111enju sa drugim aplikacijama, kao \u0161to su WhatsApp i WeChat, Viber je u kratkom vremenskom periodu postigao impresivan rast.<\/p>\n

Pogledajte neke zanimljive Viber statistike za 2021. godinu:<\/p>\n

    \n
  • Prose\u010dan korisnik Viber-a pokre\u0107e aplikaciju 12 puta dnevno<\/li>\n
  • Viber je kori\u0161\u0107en u 193 zemlje<\/li>\n
  • Na Viber-u se svakog minuta dogodi 7 miliona interakcija<\/li>\n
  • Iako Viber trenutno ima 1,05 milijardi korisnika, samo 260 miliona aktivno koristi mre\u017eu.<\/li>\n<\/ul>\n

    Javni nalozi i podr\u0161ka za mnoge ure\u0111aje i platforme<\/h3>\n

    Viber vam daje priliku da koristite javni nalog za svoju kompaniju. Javni nalog vam nudi razne opcije kada je u pitanju va\u0161e poslovanje, jer vas korisnici mogu prona\u0107i me\u0111u ostalim nalozima i povezati se sa va\u0161im preduze\u0107em. Tako\u0111e omogu\u0107ava korisnicima da dele sadr\u017eaj sa kompanijama i stvaraju grupe za \u0107askanje. \u0160tavi\u0161e, oni pru\u017eaju mogu\u0107nost digitalnog “pra\u0107enja” odre\u0111enog javnog \u0107askanja. Mo\u017eete \u010dak i da tra\u017eite sadr\u017eaj i dodatne informacije o kompaniji, povezuju\u0107i kupca sa va\u0161im poslovanjem.<\/p>\n

    Za\u0161to va\u0161e preduze\u0107e treba da ima javni nalog?<\/h4>\n

    Pre svega, mo\u017eete odmah razgovarati sa svojim klijentima. To je zbog bogatih poruka i odli\u010dnih opcija interfejsa. Drugo, klijenti mogu do\u0107i do va\u0161e kompanije na isti na\u010din na koji bi kontaktirali bilo koji drugi njihov kontakt. Osim toga, javni nalog vam omogu\u0107ava da imate goste, pratioce i pretplatnike. Mo\u017eete ga koristiti na Viber-u na Windows-u, Mac-u, iOS-u, Android-u, Blackberri-u i drugim ure\u0111ajima kao \u0161to su Bada i Nokijin Simbian. Dosegnite svoje klijente gde god da su, toliko je jednostavno.<\/p>\n

    Glavne karakteristike<\/h4>\n

    Viber za poslovanje daje kompanijama mo\u0107 da u potpunosti zadovolje kupce funkcijama koje nude. \u0106askanje se naj\u010de\u0161\u0107e koristi kao kanal komunikacije, jer ga mo\u017eete koristiti na razli\u010dite na\u010dine. Ovo je njegova ubila\u010dka funkcija, slanje poruka izme\u0111u korisnika – trenutno i uz minimalnu potro\u0161nju mobilnih podataka. Ako vam je tekstualna komunikacija va\u017ena, to je lak izbor, jer je namenjen korisnicima koji zahtevaju opcije komunikacije porukama.<\/p>\n

    Enkripcija i interakcija u realnom vremenu<\/h4>\n

    Viber-ova Android aplikacija dodala je \u0161ifrovanje video zapisima, audio zapisima i lokaciji tako da su va\u0161i podaci za\u0161ti\u0107eni i ne mogu se lako \u0161pijunirati. Viber vam nudi razli\u010dite mogu\u0107nosti za komunikaciju u realnom vremenu. \u0160tavi\u0161e, omogu\u0107ava korisnicima da dele svoje lokacije sa svojim vezama.<\/p>\n

    Sjajni na\u010dini za kori\u0161\u0107enje Viber-a u preduze\u0107u<\/h1>\n

    B2C razmena poruka ima odli\u010dnu priliku da stvori stalnu vezu sa korisnikom. To je uglavnom zbog \u010dinjenice da je uvek prisutan na korisnikovom pametnom telefonu, tamo gde god on ili on oti\u0161ao. Na taj na\u010din posao ostaje na dlanu va\u0161ih kupaca.<\/p>\n

    Odli\u010dan je alat za korisni\u010dku podr\u0161ku jer je jednostavan i ima veliki doseg. Istra\u017eivanje navodi da bi kupci uvek radije poslali poruku preko Vibera nego da pozovu broj va\u0161e slu\u017ebe za podr\u0161ku. Mo\u017ee se koristiti za plasman proizvoda i usluga i mo\u017ee se koristiti u interakciji sa kupcima.<\/p>\n

    Viber je tako\u0111e odli\u010dan za promociju va\u0161eg poslovanja i sklapanje poslova i prodaje. Koriste\u0107i Viber za poslovanje i njegovu funkciju javnog naloga, mo\u017eete da kreirate mobilnu platformu za promociju kako biste ciljali svoje klijente. Osim toga, nudi odli\u010dnu korisni\u010dku uslugu i dodaje li\u010dni pe\u010dat va\u0161oj komunikaciji.<\/p>\n

    Mnoge kompanije poput Coca-Cole, Violet\u2019s Kitchen, 2Forks, Rafineri29 koriste javne razgovore da dopru do svojih kupaca i pobolj\u0161aju njihovo iskustvo. Na primer, Violet\u2019s Kitchen koristi javni chat za razgovor sa svojim klijentima o njihovim proizvodima ili radnjama u vezi sa tim proizvodima. Korisnici mogu da daju povratne informacije o Violet\u2019s Kitchen, uspostavljaju\u0107i odnos sa brendom.<\/p>\n<\/div><\/div>

    Neki zaposlenici mogu odoleti uvo\u0111enju novih kanala komunikacije jer su navikli na jednostavnost. Ljudi nerado u\u010de nove stvari, ali mnoge kompanije po\u010dinju da koriste Viber gotovo bez dodatnih radnika. Zato kompanije odabiru Viber za internu komunikaciju i komunikaciju sa klijentima. Sve je ve\u0107i broj malih preduze\u0107a koja ga koriste za objavljivanje novih ponuda ili slanje pozdrava ili \u017eelja svojim klijentima.<\/p>\n

    Zaklju\u010dak<\/h1>\n

    Viber za posao je odli\u010dan na\u010din povezivanja, na me\u0111unarodnom i lokalnom nivou. Ovo \u010dini Public Chat prvom ta\u010dkom kontakta sa va\u0161im korisnikom, \u0161to vam omogu\u0107ava da stvorite sna\u017enu interakciju i vezu u realnom vremenu. Shodno tome, ovaj trend \u0107e samo rasti u narednim godinama. Razgovori u realnom vremenu su budu\u0107nost jer su poruke hibrid izme\u0111u e-po\u0161te i \u0107askanja u\u017eivo. Klijent mo\u017ee slati poruke na koje mo\u017eete odgovoriti kasnije.<\/p>\n

    \u0106askanje u\u017eivo je ve\u0107 trend – korisnici razgovaraju sa preduze\u0107ima preko aplikacije Viber. Predvi\u0111a se da \u0107e to postati glavni na\u010din komunikacije sa kupcima. To je u velikoj meri posledica prednosti koje nudi i kupcima i preduze\u0107ima.<\/p>\n

    Da li ste spremni da koristite Viber za poslovanje za komunikaciju sa svojim klijentima? Nove poslovne prilike \u010dekaju.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Viber u poslovanju mo\u017ee biti mo\u0107no re\u0161enje za kompanije, uglavnom zato \u0161to su njihove mogu\u0107nosti \u0107askanja odli\u010dni alati za brigu o korisnicima. Mo\u017eete ga koristiti za vi\u0161e stvari koje se odnose na va\u0161e poslovanje, poput promocije va\u0161e kompanije pomo\u0107u Viber javnog naloga. Olak\u0161ava deljenje sve\u017eih informacija i slika proizvoda sa postoje\u0107im klijentima. 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